Internet down everyday

Austin8888 Posts: 1 ✭✭
edited December 2022 in Internet

since a few weeks ago, my internet started to cut off a few time everyday. I replugged, factory reset, didn’t work. The technician came a few days ago and was said to fixed it. It was still down everyday after that.

I talked to a few people living in the same area (Griffintown & little burgundy), they all experience the same. it seems FIZZ having network issues. What’s the solution ? Don’t tell me to unplug or reset My modem as I already did it many times and it didn’t work.

Best Answer


  • CJ Ref Code B43SA
    CJ Ref Code B43SA Posts: 274 ✭✭

    If it's really the whole area, there's not much you can do except keep pestering them and the owners of the infrastructure, which is Videotron. It always requires a collective effort unfortunately.

  • Jess_i88b6
    Jess_i88b6 Posts: 11,956 ✭✭

    Hi @Austin8888

    did you contact the support? here we are only user

    You can chat in direct

    • Sign into your account

    • Follow the link on this page:

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    • Whatsapp: (438) 393-5814

    • By private message on Facebook:

This discussion has been closed.