Internet down everyday
since a few weeks ago, my internet started to cut off a few time everyday. I replugged, factory reset, didn’t work. The technician came a few days ago and was said to fixed it. It was still down everyday after that.
I talked to a few people living in the same area (Griffintown & little burgundy), they all experience the same. it seems FIZZ having network issues. What’s the solution ? Don’t tell me to unplug or reset My modem as I already did it many times and it didn’t work.
Best Answer
-
Hello @Austin8888 ,
Sorry to hear about the situation encountered.
From what I verified on your Fizz account it appears that service calls have been issued for both plans on the 27th of December from 12:00 PM to 17:00 PM as we apologize for the inconvenience.
Here you can find more details also at the last point of the FAQ how to prepare for the technician`s visit : https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
Thank you for your understanding.
Have a good one,
Whizz
0
Answers
-
If it's really the whole area, there's not much you can do except keep pestering them and the owners of the infrastructure, which is Videotron. It always requires a collective effort unfortunately.
0 -
Hi @Austin8888
did you contact the support? here we are only user
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
• Whatsapp: (438) 393-5814
• By private message on Facebook: https://www.facebook.com/fizzca/
0
