SIM card expired/refund

fizztar

I hadn't used mi SIM in a few years. I signed up for a new plan and inserted my SIM in my iPhone and I got nothing (almost as if I had no sim). I repeated the same with my Samsung Note 10.

Now I lost my payment for a month. Any way to recover money I paid for a plan that I could not use?

Whizz

Hello fizztar,
I am sorry to hear that you encounter this situation,
I have verified your account and I can see that everything is working ok on the plan.
You have a plan only with data as this was the option you opted for when you reactivated.
If you have any issues with your data, please try some troubleshooting steps from this FAQ: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

If nothing works, please contact us in private in order to have a better look at your issue. When you reach out to us, please provide us with a picture of the SIM card.
Thank you for your understanding!
Have a good day!
-Eugen

Jess_i88b6

Hi @fizztar

if you have a problem with your fizz SIM card, you can buy a new one https://fizz.ca/en/sim-card and swap it https://fizz.ca/en/faq/how-can-i-change-sim-card-associated-my-mobile-plan

Or you can unsubscribe you have a trial period of 15 days

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Other means of contact

• Whatsapp: (438) 393-5814

• By private message on Facebook: https://www.facebook.com/fizzca/

CJ Ref Code B43SA

If you waited a whole month without a usable SIM, that's definitely on you. If the SIM isn't working, you want to contact support through chat or messenger asap. The easiest is to just buy a new SIM outright - I've heard that in Montreal metro stations you can get them for $5 currently, instead of the usual $15.