Power outage.... And no more internet
There was a power outage last night here and when the power came back there was no more internet. No wifi connection for my phone and no connection for my home internet (ethernet ). I tried to unplug my modem and plug-in back. It doesn't work but I can see the light on my modem. What can I do to fix it?
Best Answer
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Hello @Francois B. 54670 ,
Sorry to hear about the issue.
From what I saw your modem appears to be offline at the moment, so if you verified the cables and also tested the modem in another power outlet, I suggest that you reach our colleagues on Live chat following these details: https://fizz.ca/en/support, so they can assist further.
Be sure that you are logged to your Fizz account before accessing this link and that you start browsing the FAQ`s so the chat bubble appears at the bottom of the page.
Thank you for your understanding.
Have a good one,
Whizz
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Answers
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Did you check if in your area there are some power outages? You can do it from hydroquebec site.
Sometime, your cable is powered a block or two from where you live, therefore, I can still affect you
Can you turn of the modem for 5 minutes?
Source: https://infopannes.solutions.hydroquebec.com/info-pannes/pannes/pannes-en-cours?langue=en
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Electricity is back here in Longueuil but no wifi in my modem. I tried to unplug the modem for 15 minutes... And plug it back... Nothing. No wifi, no ethernet? What to do?
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You should contact the support
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
• Whatsapp: (438) 393-5814
• By private message on Facebook: https://www.facebook.com/fizzca/
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