Why is my data not working?

Jorge_Lopez30
Jorge_Lopez30 Posts: 2 ✭✭
edited December 2022 in My Mobile

Since yesterday morning, my data is simply not working. For no apparent reason. If this is not solved quickly I want to go to other company.

Best Answer

  • Mamie
    Mamie Posts: 1,784 ✭✭
    Answer ✓

    @Jorge_Lopez30

    Hi, is your plan still active? Do you still have data left in your account? Your payment method is up to date?

    If so, are Fizz's network settings properly configured?

    Fizz APN settings are:

    • APN: mobile.bm
    • MMSC: http://mms.mobile.bm
    • MMS proxy: mmsproxy.mobile.bm
    • MMS port: 80
    • APN type: default,mms,supl     

    If your phone offers you a predetermined APN type, choose “Internet + MMS”

    https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

    If you still have a problem, contact customer service who can help you. Log in to your account and then go to this page: https://fizz.ca/en/faq/resolving-issues

    and simply scroll down until you see the green bubble with a question mark, to your right, click on it and then another click. You can chat with support. Chat is the faster way.

Answers

  • Whizz
    Whizz Posts: 19,043 admin

    Hello @Jorge_Lopez30,

    I am sorry to hear that you encounter this situation with your mobile data.

    Can you please, restart your phone and then test the service?

    Also, make sure that you are connected on the correct network> FIZZ if you are in the green area on this coverage map: https://fizz.ca/en/coverage

    If you are outside the green area on that map, you will not be able to use your services as you have only Quebec.

    Furthermore, I kindly advise you to verify if your APN settings are correct on the phone if you have an android model.

    If you have an iPhone, make sure that you have the latest updates.

    Here you can find some troubleshooting steps: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

    If you still have an issue with this, contact our customer support team in private in order to advise you further.

    Use this link to do that: https://fizz.ca/en/support

    Click on the "?" bubble and choose the contact way you want.

    Thank you for your understanding!

    Have a good one!

    -Eugen

This discussion has been closed.