Internet keeps dropping every few minutes...

WagonOfPancakes
WagonOfPancakes Posts: 1 ✭✭
edited December 2022 in Internet

Hi,

This started a few days ago. My internet has been dropping for maybe a minute every now and then. Today, it has gotten significantly worse. Maybe every five minutes now, I get a small interruption. I can see the blue lights on the modem go off. Wired and wifi connections go down when this occurs. I have tried unplugging/replugging the modem, but it hasn't helped.

Any suggestions? This is very frustrating.

Best Answer

  • Whizz
    Whizz Posts: 18,808 admin
    Answer ✓

    Hello @WagonOfPancakes ,


    Sorry to hear about the issue.


    I verified your signals and it appears that it`s offline at the moment so if you verified the cables, rebooted it and also tested the modem in another power outlet, I advise you to reach our colleagues on Live chat following these details: https://fizz.ca/en/support so they can help further and possibly even send a technician to remedy the issue if necesary.


    Be sure that you are logged to your Fizz account before accessing this link and that you start browsing the FAQ`s so the chat bubble appears at the bottom of the page.


    Thank you for your understanding.

    Have a good one,

    -Raul

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