Internet keeps dropping every few minutes...
Hi,
This started a few days ago. My internet has been dropping for maybe a minute every now and then. Today, it has gotten significantly worse. Maybe every five minutes now, I get a small interruption. I can see the blue lights on the modem go off. Wired and wifi connections go down when this occurs. I have tried unplugging/replugging the modem, but it hasn't helped.
Any suggestions? This is very frustrating.
Best Answer
-
Hello @WagonOfPancakes ,
Sorry to hear about the issue.
I verified your signals and it appears that it`s offline at the moment so if you verified the cables, rebooted it and also tested the modem in another power outlet, I advise you to reach our colleagues on Live chat following these details: https://fizz.ca/en/support so they can help further and possibly even send a technician to remedy the issue if necesary.
Be sure that you are logged to your Fizz account before accessing this link and that you start browsing the FAQ`s so the chat bubble appears at the bottom of the page.
Thank you for your understanding.
Have a good one,
-Raul
0
Answers
-
This some guides https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix, https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it, https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
• Whatsapp: (438) 393-5814
• By private message on Facebook: https://www.facebook.com/fizzca/
0 -
Hi, unplug the power cable behind the modem, then unscrew the coaxial cable. Wait a 10 minutes. Then reconnect the coaxial cable and then the power cable. Wait for the modem to restart, reset and reconnect to the Fizz network.
If that doesn't improve the connection, maybe put it back to factory settings.
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it number 7
0
