Received 15GB Perk, but can't apply it to number I want

Dan O. #1859
Dan O. #1859 Posts: 11 ✭✭
edited December 2022 in My Mobile

I'm reposting this as my previous post was closed by Fizz after they thought they answered my question. Sadly the person answering clearly didn't take the time to actually read my post. I know there is only one 15GB perk per account, but the problem is that when I try to use it I can't pick the number I want to use it for. Details are below in my original post (Fizz please read it before answering and arrogantly closing it).

I have 3 numbers in my account and I received the 15GB gift a few days ago. When I try to use it I am only given the choice of 2 of my numbers to select from. The number I want to apply it to is not provided as an option. All 3 numbers have data as part of their packages. I can't find any limitations on how this data can be used. Anyone else experience this and find a way around it?

Best Answer


  • Jess_i88b6
    Jess_i88b6 Posts: 11,488 ✭✭

    Hi @Dan O. #1859

    I believe that I already answer to your previous questions? The plan in question was added in December?

    But for this kind of problem, since I believe that you already try the browser in private mode, only the support can help you out opening a ticket to further investigate your problem.

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