Received 15GB Perk, but can't apply it to number I want
I'm reposting this as my previous post was closed by Fizz after they thought they answered my question. Sadly the person answering clearly didn't take the time to actually read my post. I know there is only one 15GB perk per account, but the problem is that when I try to use it I can't pick the number I want to use it for. Details are below in my original post (Fizz please read it before answering and arrogantly closing it).
I have 3 numbers in my account and I received the 15GB gift a few days ago. When I try to use it I am only given the choice of 2 of my numbers to select from. The number I want to apply it to is not provided as an option. All 3 numbers have data as part of their packages. I can't find any limitations on how this data can be used. Anyone else experience this and find a way around it?
Best Answer
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Hello Dan O. #1859
I am sorry to hear about this.
I can see that one of the plans belongs to an end-user.
If that is the plan you are trying to apply the 15 Gb perk, you must first remove the end-user, apply the perk, and add the user back.
Here you can find more information about removing the end user: https://fizz.ca/en/faq/how-do-i-remove-user-from-my-plan
And also for adding the end-user back: https://fizz.ca/en/faq/how-do-i-add-user-to-plan
You can also reach our support team directly if you encounter any difficulties.
Have a good one,
-Alex1
Answers
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I believe that I already answer to your previous questions? The plan in question was added in December?
But for this kind of problem, since I believe that you already try the browser in private mode, only the support can help you out opening a ticket to further investigate your problem.
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