International enabled plan

alg

I would like to change plan to permit international calls, I navigated to zone.fizz.ca/dce/customer-ui-prod/login after receiving a message on my phone and this page does not appear to work for me. Is anyone able to inform me on how to proceed?

Whizz

Hello alg,
I am sorry to hear that you encounter this situation,
I have verified your account and I can see that you can change your plan to include international calls for a specific country.
All you need to do, is log into your account> my plans> manage plan> Change my plan.
Here you can see more detials: https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan
Furthermore, if you want to make international calls before your plan change takes effect, you can always buy an add-on for international calls> my plans> manage plan> add-ons.
More detials can be found on this FAQ: https://fizz.ca/en/faq/what-is-an-add-on-and-how-do-i-buy-one
If you encounter any issues with the website, please contact us in private, by clicking on the "?" bubble and then choose the contact way prefered.
Thank you for your understanding!
Have a good one!
-Eugen 

Mamie

@alg

Hi, if any issues, change device if possible, empty the cache of your browser, restart it and put it in private mode. Try again.

"Instantly add blocks of data, minutes, text messages or international calling minutes to your Fizz plan whenever you need them. Opt for an Add-On any time, no matter how many days are left in your payment cycle. Each Add-On is valid throughout your current payment cycle and the next one." Further down the page you will see the link.

https://fizz.ca/en/add-ons or Available Add-Ons