Purchased phone not delivered, how to get my money back?

esnmrdi Posts: 1 ✭✭
edited December 2022 in Phones


I ordered an iPhone, but "Planète Courrier" is not able to deliver it. Every time they lie about delivery times and never fulfill their promise. I cannot wait forever for this. Fizz chat support is also super slow in response and it takes more than a day for them to answer each of my messages. What is this shitty way of providing service to customers? How could I get my money back?

Best Answer

  • Whizz
    Whizz Posts: 18,455 admin
    Answer ✓

    Hello esnmrdi 

    I am sorry to hear about the state of your phone order and how you feel about our services. I see that you have issued a return request with our 15 day policy.
    Make sure to follow all the needed steps to complete the process: https://fizz.ca/en/faq/what-15-day-return-policy-phone-bought-fizz
    Rest assured that we will strive to offer as much help as we can to you.

    Have a wonderful day.


  • Jess_i88b6
    Jess_i88b6 Posts: 12,880 ✭✭

    Hi @esnmrdi

    I believe you are not using the Fizz's chat is the only way to chat directly with Fizz, the other methods are ansycnrhonous.

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

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