Fizz/activate is not working !

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ThaisL
ThaisL Posts: 1 ✭✭
edited December 2022 in My Mobile

Hello,


is this a well known issue ? the page to activate my new Sim Card is just not refreshing and I only get error messages (its not possible to access the Activation Page....)

Tried on Firefox and Chrome...

thanks !

Best Answer

  • Whizz
    Whizz Posts: 19,098 admin
    Answer ✓
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    Hello ThaisL,
    Thank you for being part of the Fizz community.
    Following the verifications I see that you contacted us in private.
    Considering that you need a change SIM, please contact us in the live chat whenever you can and we will assist you with this.
    You can open the chat following the steps from this link: https://fizz.ca/en/support
    Thank you for understanding and I wish you a great day,
    -Georgian

Answers

  • Mamie
    Mamie Posts: 1,784 ✭✭
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    @ThaisL

    Hi, if any issues, can you change browser? Or empty the cache of your browser, restart it and put it in private mode. Try again. There are three ways to activate a SIM card, try one after another. Between each attempt, it is better to empty the cache, close the browser and open it again.

    • Log into your Fizz account, and go under Overview. Select Get started in the create your plan tile. There, you’ll have the opportunity to activate your SIM card. 

    or

    • In the fizz.ca menu bar, click on Mobile/Activate my SIM.

    or

    https://fizz.ca/en/faq/activate

    If you still have a problem, contact customer service. To contact customer service, open this link: https://fizz.ca/en/faq/resolving-issues

    and just scroll down until you see the green bubble with a question mark which you click on, then a second click to start your session. Chat is the faster way.

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