Hi

Lethibicjvan
Lethibicjvan Posts: 1 ✭✭
edited December 2022 in My Mobile

I cannt use my sim card?, I don’t know why

Best Answer

  • Whizz
    Whizz Posts: 23,047 admin
    Answer ✓

    Hello Lethibicjvan,
    I hope this message finds you well.

    I'm sorry to hear that you cannot use your SIM card at the moment. I verified your account and I did not notice anything wrong with it, therefore, I would kindly ask you to reach out to our customer service representatives and they will gladly help you further. Here is an FAQ that you can use to do so https://fizz.ca/en/support.

    Cheers!
    -Sergiu

Answers

  • Mamie
    Mamie Posts: 1,784 ✭✭

    @Lethibicjvan

    Hi, here is the procedure to activate your SIM card for the first time.

    There are three (3) ways to get to the SIM card activation page:

    • Log into your Fizz account, and go under Overview. Select Get started in the create your plan tile. There, you’ll have the opportunity to activate your SIM card. 

    or

    • In the fizz.ca menu bar, click on Mobile/Activate my SIM.

    or

    Once there, simply enter the activation code on your SIM card in the field provided.

    You will find useful information on this help page: https://fizz.ca/en/faq/activate

    If you have any difficulty, contact customer service.To contact customer service, open this link: https://fizz.ca/en/faq/resolving-issues

    and just scroll down until you see the green bubble with a question mark which you click on, then a second click to start your session. Chat is the faster way.

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