Keep existing number new simcard
Hello,
My father in law snapped the sim tray in his old galaxy 8 and it is impossible to take the simcard out to use it in a new phone, so I need a new SIM card with the same number as the one I already have. This is critical as the number is used to receive many calls from medical professionals.
I have read forum posts about ordering new SIM cards, but none that specifically state that you keep the same number when you switch to a new SIM card.
Please can someone explain in order every step of the way, something like:
Go to ??? Click order new SIM,
Wait for it to arrive
Message the ??? team through chat bubble and ask them to activate new SIM card with same number
Get a 2 hour window for the switchover
In 2 hour window switch both phones off completely
After 2 hours switch both phones back on
New SIM card is activated with the same old number
Use my account to send network/apn SMS setup messages
Profit?
Thank you in advance for taking the time to read my post :)
Best Answer
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Hello whitneyc,
Thank you for being part of the Fizz community!
As for the question, first you have to have physically have a new SIM, you can either order it from your Fizz account by going at: Mobile -> Activate my SIM -> I don't have one, or as some of the members informed you, you can purchase it directly from a Couche Tard, Jean Coutu pharmacy or metro stations from Montreal.
You can find in this link a map with all the locations: https://fizz.ca/en/sim-card
As for the online order, you can read more about the process from this FAQ: https://fizz.ca/en/faq/how-do-i-order-sim-card
Once you have the SIM, please contact us in our live chat and we will help you with the swap of the number to this new SIM. You can open the chat from the FAQ provided above. Click it and scroll down a bit. The green bubble with a question mark that will appear in the right bottom side of the screen will show you a green square after you click it. That square is our chat.
Thank you for understanding and I wish you a great day,
-Georgian0
Answers
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Yes you need to swap the SIM and you will keep the same number, buy one SIM, there is a promotion to jean coutu
read the last point of this FAQ page https://fizz.ca/en/faq/found-mobile
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You can buy a new SIM card and while activating it choose the existing phone number associated with your existing plan. Just follow these steps:
https://fizz.ca/en/faq/how-can-i-change-sim-card-associated-my-mobile-plan
Until November 30 you can buy a new SIM at Jean Coutu and receive 15$ gift card, so almost free.
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Hi, if you have trouble activating your card like the regular My plans > Manage my plan > Change my SIM card, you can contact customer service for assistance.To contact customer service, open this link:
https://fizz.ca/en/faq/resolving-issues
and just scroll down until you see the green bubble with a question mark which you click on, then a second click to start your session.
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