Why can't I buy another data addon

charles S. 54222
charles S. 54222 Posts: 1 ✭✭
edited December 2022 in My Mobile

have already bought a data addon this payment cycle and I now need to buy another. On the page where I would do this the addon link is working, I can select payment mode, and click on submit, the loading animation show, but the confirmation page won't load, and I stay on Submit page.

I did try to empty my cache and open a new tab in private mode, but the same issue appear.

I did made a modification to my plan for next payment cycle, does it block some function on account ?

My cycle payment end in 8 days

Thanks for help

Best Answer

  • Whizz
    Whizz Posts: 18,795 admin
    Answer ✓

    Hello charles S. 54222,
    First of all, thank you for being part of the Fizz community!
    Following the verifications in your account I see that you were able to purchase the add-on, I am happy to find out about this.
    We remain online 24/7 so please contact us whenever you have a question in private following the steps from this link: https://fizz.ca/en/support
    I wish you a great day,
    -Georgian

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