Why can't I buy another data addon
have already bought a data addon this payment cycle and I now need to buy another. On the page where I would do this the addon link is working, I can select payment mode, and click on submit, the loading animation show, but the confirmation page won't load, and I stay on Submit page.
I did try to empty my cache and open a new tab in private mode, but the same issue appear.
I did made a modification to my plan for next payment cycle, does it block some function on account ?
My cycle payment end in 8 days
Thanks for help
Best Answer
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Hello charles S. 54222,
First of all, thank you for being part of the Fizz community!
Following the verifications in your account I see that you were able to purchase the add-on, I am happy to find out about this.
We remain online 24/7 so please contact us whenever you have a question in private following the steps from this link: https://fizz.ca/en/support
I wish you a great day,
-Georgian0
Answers
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Weird. Try to contact customer service by following this link: https://fizz.ca/en/faq/resolving-issues and just scroll down until you see the green bubble with a question mark.
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Leave me your reference code, maybe I can send you some to help you out.
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