Incoming and Outgoing Call problem!

Amina_Mumu
Amina_Mumu Posts: 2
edited November 26 in My Mobile

From my Sim, there are incoming and outgoing call problems! if someone calls to me, it shows them that my number is busy and if i call to someone, it's not working out going calls !

the payment is ok, and i never have this problem before !!!

i put the sim into 2 different mobiles, but still same problems !!!!!!!

What can i do now?

Best Answer

  • Whizz
    Whizz Posts: 15,655
    Answer ✓

    Hello Amina_Mumu,

    I am really sorry for the situation encountered,
    I have verified your account and I can see that your plan is active and in good standing.
    In order to reach us, you can go to this FAQ: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
    Click the "?" bubble and then choose the contact form you prefer. Right now, there is a high number of contacts via chat, however you can just ask ROB to transfer you to customer service and he will comply. 
    We are trying our best to answer all the questions our customers send our way and fix the issues encountered.
    If you can't reach us via chat still, you can always choose the social media platforms such as: WhatsApp, Facebook messenger, Twitter. Or send us an email from your Fizz account, my settings> contact forms.

    Furthermore, I kindly advise you to verify if you are connected on the FIZZ network while you are in the coverage area Quebec. If you are outside the coverage area ( green area on this map: https://fizz.ca/en/coverage) you will not be able to make or receive calls as your plan is only for Quebec. 
     
    You can try some troubleshooting steps from this FAQ as well: https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone

    Thank you for your understanding and patience!
    Have a good one!
    -Eugen

Answers

  • Mamie
    Mamie Posts: 1,678
    edited November 25

    @Amina_Mumu

    Hi, have you also checked if your package is still active? Still have funds in your wallet if it's in use? If so, and you have tried the same SIM card in two other phones, your card may be faulty. You should contact customer service. Open this link: https://fizz.ca/en/faq/resolving-issues

    and just scroll down until you see the green bubble with a question mark which you click on, then a second click to start your session. Chat is the faster way.

    You can also use Facebook: https://www.facebook.com/fizzca/

  • Hi,

    my package is still active. i don't know , how to see OR where to see wallet! But it charged automatically from my Credit card every month.

    Yeah, i tried to use the same SIM card to TWO different phones!

    Can you give me please the customer service phone number?

  • BCD
    BCD Posts: 3

    I have the same problem, incoming calls and outgoing calls don’t work. Sometimes it works for some numbers. I don’t understand what is the issue.

    If this persists, might as well change provider with the black friday sales

  • Mamie
    Mamie Posts: 1,678

    @Amina_Mumu

    Unfortunately you cannot call. Everything is 100% online at Fizz. To reach customer service, use the chat as indicated above. They can open a ticket for technical support.

    Do you have minutes unlimited in your plan?

    Before, have you restarted your phone by holding the button for 10 sec. so that it can authenticate and reconnect to the Fizz network? Have you also checked if you have the correct network settings (APN).

    https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

  • BCD
    BCD Posts: 3

    The chat is the worst thing ever. It makes me wait and then the conversation just ends. It makes me restart the chat again, and the same shit happens again

  • Mamie
    Mamie Posts: 1,678
    edited November 25

    @BCD

    Hi, when you connect to the chat and if there is a queue, a robot receives. You must write that you want to speak with an advisor. You can see the number of people waiting just at the top of the small window where you type. With a little patience, we always get back to you. I've chatted several times with an agent and I've always been answered.

    If any issues, can you change browser? Or empty the cache of your browser, restart it and put it in private mode.

    Good luck!

  • BCD
    BCD Posts: 3

    I did say customer service, the robot tells me to wait, I see the number of people in queue, but after 15minutes or so, i see that the conversation has ended. Most ridiculous thing. I think Fizz is suggesting to take thst time to look for a Black Friday deal somewhere else

  • Amina_Mumu Do you have a good signal?

  • Oui pas de probleme de mon coté

This discussion has been closed.