Internet connection on work computer

Demi Posts: 4 ✭✭
edited November 2022 in Internet

My internet wifi is working on all devices but I cannot connect my new work computer. When prompted for the network security key I receive the message that I cannot connect.

Best Answer

  • Whizz
    Whizz Posts: 17,987 admin
    Answer ✓

    Hello Demi 

    Sorry for this situation

    In order to discuss everything together I invite you to contact us directly in private because following the checks I found that everything is well in order with your residential internet service Fizz.

    Do not worry because we are available at any time to help you!

    Have a great day!

    Alexandra ⚡


  • Demi
    Demi Posts: 4 ✭✭

    it Works fine with wireless wifi at the office

  • Jess_i88b6
    Jess_i88b6 Posts: 11,960 ✭✭
    edited November 2022

    Hi @Demi

    Is you work computer managed from the IT's of your company? They can limit the usage on other network

    Probably they enforce some particular configuration for the WiFi specific protocol? Since if they force to have at least WPA3, the Fizz modem I believe that Fizz's modem don't supporting this

    Can you connect it using a network cable?

  • Mamie
    Mamie Posts: 1,784 ✭✭


    Hi, do you have a VPN for your work? This could be the problem since all your other devices are connected without issue. Unfortunately, the Fizz modem/router does not have the functionality to configure a VPN.

    For some subscribers, their work connection's VPN works, for others it doesn't.

    Perhaps as an alternative try one on your own work computer?

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