I am writing to cancel my Fizz account like they told me to my account I did it’s not excepting thec

Jean C. #11458

I am just trying to cancel my services with fizz. I went to where they told me to go to cancel and it’s not accepting the date I am cancelling for 1 December.

Mamie

@Jean C. #11458

If any issues, change device if possible, empty the cache of your browser, restart it and put it in private mode. Try again. Did you follow these steps without putting a date just cancel. Because applied by system.

To unsubscribe from your Home Internet plan, go under My plans > Manage plan > Unsubscribe and follow the on-screen steps. Don’t forget to note your return ID number for your Wi-Fi modem.

https://fizz.ca/en/en/faq/how-do-i-unsubscribe-from-fizz-home-internet

Whizz

Hello Jean C. #11458 

After checking your account, I noticed that the unsubscribe request has not been made yet. To do so, please follow the steps below: go under My plans > Manage plan > Unsubscribe and follow the on-screen steps. Don’t forget to note your return ID number for your Wi-Fi modem.
For more details our site is also at your disposal: https://fizz.ca/en/en/faq/how-do-i-unsubscribe-from-fizz-home-internet
Have a good day,
Alexandra