My WiFi does not work

Pmvadnais

Hi,

My WiFi has been coming and going for the past 24 hours. Yesterday, there was no internet available for a few hours. Today, it's been down for the past 2 hours.

I rebooted the modem twice. All lights are green. Can't seem to find the problem. Anyone had the same issue ?

Thanks !

Whizz

Hello @Pmvadnais ,

I hope this message finds you well.

I'm sorry to hear that your internet connection is not working properly, and if you already verified the cables and restarted the modem, I would kindly suggest you reach out to our customer service team, which will be able to verify your modem's signals and see if the internet connection is in good parameters. Here is a link you can use to contact us https://fizz.ca/en/support#gsc.tab=0.

Cheers!

-Sergiu

Andrei_ref_R7VK1

If restart didn't help you can try to contact the customer support. But before contacting them try these troubleshooting steps:

My modem is connected with a cable, but my connection keeps cutting out. How do I fix this?

https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

The network cable (RJ45) used to connect your device to the Wi-Fi modem may be causing this issue. Completely unplug the cable, then reconnect it at both ends.

Jess_i88b6

Hi @Pmvadnais

When you say that the wifi doesn't work, this means that you lose the Wifi Signal or you lose the internet connection but you have the wifi?