Is it possible to get credited for international add-ons that do not function?

csiregar
csiregar Posts: 1
edited November 23 in My Mobile

Bought data and calls add-ons for Mexico, but neither working with AT&T local provider. I read all the blog post and followed as much of the relevant advice as possible, but still was unable to get any service for phone or data. Ended up having to purchase SIM card from Nextel. Is there any way of getting credited for the unused add-ons?

Best Answer

  • Whizz
    Whizz Posts: 15,642
    Answer ✓

    Hello @csiregar ,

    I hope this message finds you well.

    I just verified your account and I can see that at the moment there is only Add-on that is active. I would kindly suggest you reach out to our customer service, as we cannot provide other information related to your account on the community hub. Please take a look at this FAQ, and contact us at https://fizz.ca/en/support#gsc.tab=0. We will do our best to help you out.

    Cheers!

    -Sergiu

Answers

  • Jessy_ref_i88b6
    Jessy_ref_i88b6 ⭐ :REFERRAL CODE: ⭐ i88b6 ⭐ :CODE RÉFÉRENCE: ⭐ 🇺🇦 🇺🇦 🇺🇦Posts: 2,636

    Hi @csiregar

    Usually addons are not refundable, moreover, Fizz doesn't offer a traveling addons to make call from Mexico.

    Are you sure that you did't bought an addon to call Mexico from your coverage (Quebec/Canada)?

    To get refund, you should contact the support, here, we are users

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/what-is-an-add-on-and-how-do-i-buy-one

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    • Whatsapp: (438) 393-5814

    • By private message on Twitter: https://mobile.twitter.com/fizz_ca

    • By private message on Facebook: https://www.facebook.com/fizzca/

This discussion has been closed.