New line goes to another person

FC
FC Posts: 102
edited November 17 in My Mobile

I open a new mobile line 6 days ago. It is activated immediately. However, I can only make a call. I tried to send text from this number, there is nothing received. Then, I tried to call AND text to this new number, funny thing is that another lady answered. She told me she has the same number but with Bell. I chatted with support team, but after 5 days still nobody tell me what is going on. I have ticket #203557. I paid 6 days for nothing. Can anybody from the Fizz team here tell me when I can use my phone? Thanks.

Answers

  • Jessy_ref_i88b6
    Jessy_ref_i88b6 ⭐ :REFERRAL CODE: ⭐ i88b6 ⭐ :CODE RÉFÉRENCE: ⭐ 🇺🇦 🇺🇦 🇺🇦Posts: 2,639
    edited November 17

    Hi @FC

    I think you know we are users here, you have 100 posts under your belt.

    If you are not attached with the number, you can try to change it or wait for your ticket to be solved

  • FC
    FC Posts: 102

    Yes, I know most people here are users. But I also know that the Team members show up as well sometimes, as you can find some posts were responded by the Team.

  • Jessy_ref_i88b6
    Jessy_ref_i88b6 ⭐ :REFERRAL CODE: ⭐ i88b6 ⭐ :CODE RÉFÉRENCE: ⭐ 🇺🇦 🇺🇦 🇺🇦Posts: 2,639

    Hi @FC

    You are perfectly right, @Whizz, however, most of the time they will tell you to contact them in private