perks not working

davide F.

if i go on website either on mobile or computer, when i apply perks, the fizz site seems to freeze, then comes back only to see that the perk hasn't been applied.

Whizz

Hello @davide F.

I am sorry to hear about the situation encountered.

I have verified your account and I can see that you managed to apply some perks.

In the future please try following the steps @Mamie provided and if the situation persists please contact us using this link https://fizz.ca/en/support

Thank you for your kind understanding.

-Florin

Mamie

@davide F.

Hi, there have been technical difficulties lately and the site was under maintenance this morning.

Try it. Change device if possible, empty the cache of your browser, restart it and put it in private mode. You will have a better chance of finalizing your process. Firefox seems to be the easiest to use if that's possible for you.

If the situation does not improve and you still have this problem, contact customer service who can help you. Go to this page: https://fizz.ca/en/faq/resolving-issues

and simply scroll down until you see the green bubble with a question mark, to your right, click on it and then another click. You can chat with support. Chat is the faster way.

You can also use Facebook: https://www.facebook.com/fizzca/