SIM card

Caro555
Caro555 Posts: 1 ✭✭
edited November 2022 in My Mobile

I never received my SIM (VOLTE)card that I command august 26th.... There is a problem ? Thank you !

Best Answer

  • Whizz
    Whizz Posts: 23,047 admin
    Answer ✓

    Hello @Caro555

    There are some delays in shipping VoLTE SIM cards. If you ordered your VoLTE SIM card, don't worry. You will receive your envelope by regular mail, but the delay will be a bit longer than expected.

    For now, we are counting on your patience and understanding!

    I wish you a wonderful evening.

    -Florin

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,876 ✭✭
    edited November 2022

    Hi @Caro555

    Many of you on the forum have reported long delays, some user received an email from Fizz explaining that they have a problem sending the replacement.

    Moreover, at the moment you don't need it https://fizz.ca/en/faq/why-do-some-calls-and-texts-when-us-not-work


    All depends on your situation.

     

    > If you became a mobile member BEFORE March 16, 2022. 

     

    Calling will be possible again by spring 2023 when Fizz offers VoLTE on its own network. At that time, using a VoLTE certified phone updated with the latest software update and activated with a VoLTE compatible SIM card will allow you to make calls when in the United States. 

     

    > If you became a mobile member ON or AFTER March 16, 2022.

     

    Your plan should already be activated with a VoLTE compatible SIM card. If you are using a VoLTE-certified phone updated with the latest software update, calls and texts will work in the U.S. If it is not, you will only have access to your mobile data.


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