Line not working

Froebel14

Is my line working? I have no signal, I just activated it, does it take too long to be ready to use?

Whizz

Hello @Froebel14

I have verified your account and I can see that your plan is active and in good standing.

If you still encounter issues I kindly invite you to contact us by using this link https://fizz.ca/en/support

I wish you have a great day.

-Florin

Jess_i88b6

Hi @Froebel14

The activation can take up 2 hours.

If you transfer the number for an other mobile provider, this can take longer.

Can you check the network operator to be sure that it is configured in automatic

The steps for enabling your device to automatically select a network varies depending on the type of phone. Here are two examples:

Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz

iPhone: Settings → Operators → Automatic/Fizz

Is your phone compatible with the Fizz network? 99.99% of the phone are https://fizz.ca/en/faq/compatible-devices

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

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