The EMAI code was entered incorrectly when porting the number

Options
Yuliia_S
Yuliia_S Posts: 2 ✭✭
edited November 2022 in My Mobile

When transferring the number, an error was made, the EMAI code was entered incorrectly and the card is still not activated, although the money was debited from the card and my desired phone number with the tariff plan appeared in my account. I'M TRYING TO ACTIVATE THE SIM CARD AGAIN, BUT IT WRITES ON THE PAGE THAT THIS CODE IS ASSIGNED TO ANOTHER PARTICIPANT. Other links to fix the EMAI code do not work. What to do in such a situation?

Best Answer

  • Whizz
    Whizz Posts: 19,172 admin
    Answer ✓
    Options

    Hello @Yuliia_S,

    Thank you for your interest in our mobile plans!

    I've managed to see that you've retried the transfer and have used both the IMEI and the Account ID number, yet the transfer still did not go through.

    In this case, I recommend that you contact your previous provider in order for you to check and make sure that you do have the right information (Account ID number + IMEI, the IMEI code should also be accessible on your phone by dialing *#06#, if you have two IMEI codes, make sure to try them both). More information about possible transfer issues can be found here: https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do

    While the plan is not yet active, it is still displayed on your account. There's no way to activate the Sim card again if the first activation process has not been finished. Contacting your previous provider just to make sure you have the right information should fix it.

    I can see that you have also contacted us in private about this, and a ticket has been created. As soon as we'll have a resolution to it, we'll make sure to reach back to you.

    We remain at your disposal for anything else, have a good one!

    -Ionut

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,061 ✭✭
    Options

    Hi @Yuliia_S

    Normally the port should end up with an error and give you the possibility to restart the process.

    But I would like to suggest to contact the support

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    • Whatsapp: (438) 393-5814

    • By private message on Twitter: https://mobile.twitter.com/fizz_ca

    • By private message on Facebook: https://www.facebook.com/fizzca/

This discussion has been closed.

Categories