what's going on why is activation still pending?

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Robertdesja
Robertdesja Posts: 1 ✭✭

I activated my new sim and ported my number from public mobile over three hours ago, and I still have no service this is crazy. Not only that but my old sim no longer works, so no service at all!


This is costing me money. Especially if I end up losing my phone number God forbid. I thought the service would be better here.

I'm not sure who's at fault here but this unacceptable.

Answers

  • Eazy_M
    Eazy_M Posts: 11 ✭✭
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    Did your activation end up getting finished? I was quite literally about to start activating my SIM/plan when I cam across your post. I don't want to go through with it if they're having issues today.

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 6,797 ✭✭
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    This reminds me my activation process. I remember it was Saturday. For my wife's phone number it went smooth but for my number it got stuck (neither my old provider or Fizz was working). I waited till Sunday morning and contacted customer support, they opened a ticket and my issue was resolved only on Monday morning.

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 6,797 ✭✭
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    BTW

    To contact Fizz, go to:

    https://fizz.ca/en/faq/resolving-issues

    at the bottom, there is a green bubble with a question mark, you can chat with support.

  • Eazy_M
    Eazy_M Posts: 11 ✭✭
    edited November 2022
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    Did your wife activate during the week?

    I'm thinking I'll just wait until Monday.

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 6,797 ✭✭
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    It was also on Saturday but went through without any issue. I tried 30 minutes after my wife's activation and it got stuck (not sure why though).

    I suggest you to activate yours on Monday just to be safe.

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 6,797 ✭✭
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    Unfortunately it's a long weekend, probably it will be fixed on Tuesday.

    Try to contact customer service again and ask for escalation.

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 6,994 ✭✭
    edited May 2023
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    ..........,........

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 6,994 ✭✭
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    it's sure you have to contact the support its even a little pressure

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,541 ✭✭
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    Unfortunately, it takes some time to have tickets solved by the customer service... one of the very few Fizz's drawbacks

  • sman
    sman Posts: 4,511 ✭✭
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    This is a post from november 2022 :D

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,541 ✭✭
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    Yeah! it seems like the community is a bit less active than usual right now, so a lot of users are commenting old posts to make points I guess...