what's going on why is activation still pending?

I activated my new sim and ported my number from public mobile over three hours ago, and I still have no service this is crazy. Not only that but my old sim no longer works, so no service at all!

This is costing me money. Especially if I end up losing my phone number God forbid. I thought the service would be better here.

I'm not sure who's at fault here but this unacceptable.