Router no longer works

SebFizz
SebFizz Posts: 3
edited November 6 in Internet

Hi everyone!


My router/modem suddenly stopped working.

I've looked at https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix. I've unplugged the router and attempted the factory reset a few times but to no avail.

Power, upload and download lights are lit, the large "-><-" button is circled in orange and everything else is unlit.

What are my next steps?

Best Answer

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Referral code ⭐ R7VK1 ⭐Posts: 153
    edited November 5 Answer ✓

    Did factory reset actually happened? If yes and you are still facing the same issue than contact Fizz by chat.

    Go to:

    https://fizz.ca/en/faq/resolving-issues

    at the bottom, there is a green bubble with a question mark, you can chat with support.

Answers

  • Whizz
    Whizz Posts: 15,655

    Hello SebFizz,

    Thank you For being part of the Fizz community!
    Following the verifications I see that you contacted us yesterday in private and a colleague assisted you.
    We remain available 24/7 so please contact us back whenever you have a question following the steps from this link: https://fizz.ca/en/support#gsc.tab=0

    I wish you a great day,
    -Georgian 

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