Router no longer works
Hi everyone!
My router/modem suddenly stopped working.
I've looked at https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix. I've unplugged the router and attempted the factory reset a few times but to no avail.
Power, upload and download lights are lit, the large "-><-" button is circled in orange and everything else is unlit.
What are my next steps?
Best Answer
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Did factory reset actually happened? If yes and you are still facing the same issue than contact Fizz by chat.
Go to:
https://fizz.ca/en/faq/resolving-issues
at the bottom, there is a green bubble with a question mark, you can chat with support.
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Answers
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Hello SebFizz,
Thank you For being part of the Fizz community!
Following the verifications I see that you contacted us yesterday in private and a colleague assisted you.
We remain available 24/7 so please contact us back whenever you have a question following the steps from this link: https://fizz.ca/en/support#gsc.tab=0
I wish you a great day,
-Georgian0
