Interruption of service
The home internet is interruoted since this morning.
Best Answer
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Hello mariankouka,
I am sorry for the situation ecountered,
I tried to verify your plan, however there is no plan associated with the email address that you registered your Community account with.
I kindly advise you to reach us in private in order to investigate what is going on.
To reach us in private, you can go to the FAQ below and click on "?" bubble then on the communication channel you want to use.
Here is the FAQ: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
Thank you for your understanding!
Have a good one!
-Eugen0
Answers
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Hi Marian, do you know if there is a maintenance service in your area? You can restart your Wi-Fi modem.
1.- Unplug the power cable on your Wi-Fi modem.
2.- Make sure all the lights on the modem are off once you have unplugged it.
3.- Wait ten (10) seconds.
Plug your modem back into the electrical outlet. Expect a 3-4 minute delay to allow your devices to reconnect to the Wi-Fi network.
If you still have problems, contact customer service. They can check with their tools and see if the modem or the service is ok. Go to this page: https://fizz.ca/en/faq/resolving-issues
and simply scroll down until you see the green bubble with a question mark, to your right, click on it and then another click. You can chat with support. Chat is the faster way.
You can also use Facebook: https://www.facebook.com/fizzca/
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