LTE constant reject to the fizz network in Quebec city

Ba N. #35984
Ba N. #35984 Posts: 1 ✭✭
edited November 2022 in My Mobile

I have the same problem with Catherine T. #31516 (she had this from February).

When I had to work a little far from Downtown and mobile data crash . I did restart the phone, refresh SIM card slot and also change the phone but problem was not solved.

I cannot use online transportation application (monthly 90$) which cause me late to come the working place.

unprofessional technical support employee gave a link which cannot open even in computer then blame phone crash then close the topic without any further support.

I am really disappointed and I regret recommending my friends change to Fizz

Diep,

Best Answer

  • Whizz
    Whizz Posts: 23,047 admin
    edited November 2022 Answer ✓

    Hello Ba N. #35984,

    Thank you for being part of the Fizz community.
    I am really sorry to hear about this issue. I tried to find your conversations wish us with the email account of your community log, however I couldn't find anything.
    Please contact us in private as @Mataze advised you and we will do our best to fix the issue.

    I am counting on your understanding and I wish you a great day,
    -Georgian 

Answers

  • Mataze
    Mataze Posts: 2,070 ✭✭

    Hi,

    There's a way to see Fizz' coverage zone via :

    https://fizz.ca/en/coverage

    If it is near Quebec City, I don't know why you wouldn't be in the zone where you can use your phone properly.

    Anywho, I suggest you to contact the customer service by opening this link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

    You can also do it on Facebook: https://facebook.com/fizzca.

    You can chat in direct

    ·        Sign into your account

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat

    ·        If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    By private message on Facebook: https://www.facebook.com/fizzca/

     

    The direct chat, is usually the quickest option however.

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