SIM associated with wrong account

PatofB
PatofB Posts: 3 ✭✭
edited March 2023 in My Mobile

Good day. I had too many windows opened, and started the activation process in my account instead of my daugther's. I haven't completed the activation, but Fizz still insists the SIM card is assigned to another user when I try to set it up in my daughter's account.

Is there any way to reset the activation process so it can be setup in the proper account?

Best Answer

  • Whizz
    Whizz Posts: 23,045 admin
    Answer ✓

    Hello PatofB,
    I am sorry to hear that you encounter this situaton,
    I recommend that you contact us in private and provide us with all the details.
    You can go to any of our FAQ's > click on the "?" bubble and choose the way of contact you desire. 
    Live chat is for real time or if you don't have the time to chat with us, you can use social media or send us a contact form.
    Here you can see the ways of contact: https://fizz.ca/en/support
    Thank you for your understanding!
    Have a good one!
    -Eugen 

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