I never received my sim card

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sotojuli
sotojuli Posts: 1 ✭✭
edited November 2022 in My Mobile

It says my sim card was delivered but I never received it. Do I actually have to pay for a new one or can a new one get sent to me. It makes no sense to me that I would have to pay again for a card I never activated.

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  • Whizz
    Whizz Posts: 19,145 admin
    Answer ✓
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    Hello sotojuli,

    I am sorry to hear about this situation.
    I recommend contacting our support team directly to verify what happened: https://fizz.ca/en/support
    If possible, please try to verify with the delivery team, maybe they misplaced it. 

    Have a good one,
    -Alex

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