Hi, didn't receive my sim card and was sent back to fizz, how can i get another one?

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shaker
shaker Posts: 1 ✭✭
edited December 2022 in My Mobile

Hi, didn't receive my sim card and was sent back to fizz, how can i get another one?

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  • Whizz
    Whizz Posts: 20,650 admin
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    Hello shaker,
    I am sorry to hear about that,
    Here is how you can order a new SIM card:
    Go to overview> add mobile plan> order a new one ( bottom left corner).
    Make sure that you enter your correct address when you order it. 
    You have a button there "+ Add another service address" then click on "I can't find my address" and enter the address from the drop down menus. 
    Also, you can buy it from a store such as Couche-Tard, Jean Coutu or from a vending machine that you can find in a metro station.
    Here is a link to find the nearest one: https://fizz.ca/en/couche-tard-sim
    Thank you for your understanding!
    Have a good one!
    -Eugen

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