Data updates

Rihab A.

Hello,

It has been two months singe MY data didn’t update. It is supposed to add 5g every month, but no data was added to my phone since last month and I just payed for this month. I have to pay for adds-on… does anyone has a solution please? it’s pretty urgent.

Whizz

Hello Rihab A.,

I am sorry to hear about this situation.
I will escalate a ticket to verify what caused this.
You will be able to see the progress from My settings > my tickets.
As soon as we have any updates we will contact you right away via e-mail. 

Have a lovely day,
-Alex

Andrei_ref_R7VK1

Chat directly with customer support and they will figure it out for sure.