Incomplete address prevents delivery of my phone

KinaseK Posts: 2 ✭✭
edited November 2022 in About my account


The address you used to ship me my phone is incomplete.

Can you please let me know how I can correct that?

I can't find any chat bubble on your FAQ ...

Thanks for your help.

Best Answer

  • Whizz
    Whizz Posts: 17,911 admin
    Answer ✓

    Hello KinaseK,
    I hope this message finds you well.

    I can see that you contacted us and discussed with my colleagues regarding this situation in the past days. We cannot provide any particular information about your account here, however, I can see that last time we were in contact is yesterday, and if there is any other information you need, you can freely reach back to us in private anytime. Here is an FAQ on how to do that

    Have a good one!


  • KinaseK
    KinaseK Posts: 2 ✭✭

    Please note that I've contacted both Purolator and Planète Courrier (i.e. the two delivery companies responsible for shipping my phone). They both told me they can't change my address.

  • Mamie
    Mamie Posts: 1,784 ✭✭


    Hi, you have to go through your account and check the shipping number. Just remember that the delivery of a phone requires a signature on your part.

    If there’s an issue with the delivery of your phone:

    1. Log into your account and go to My profile .
    2. Click on Order history See details.
    3. Click on the shipping number to go to the carrier’s website.
    4. Check on the website of the courier service that the delivery address is correct: if it’s incorrect or incomplete, contact the carrier service directly so they can correct the address and make a new delivery attempt.

    If the courier service cannot make a new delivery attempt, contact Fizz. number 5

    To contact customer service, go to this page:

    and simply scroll down until you see the green bubble with a question mark, to your right, click on it and then another click. You can chat with support. I just tried the help page for the chat, and it works great.

    If any issues, change device if possible, empty the cache of your browser, restart it and put it in private mode. Try chatting again.

This discussion has been closed.