I need to speak with an agent about a payment/refferall bonus

Kyyy

Hello I got the email to confirm that I received my referral bonus but when I click on the get my code the code section is blank and when I go to my account under referral bonuses it says the referral has already been received and used but I have no discount on my order and it's still demanding payment please get back to me ASAP as l have to sort this out before I pay next or I feel I will never get the referral discount

Whizz

Hello Kyyy,
Thank you for contacting us.  

I just verified your account and I can see the email that you are referring to, and the fact that your $25 referral bonus appears as used. I can see that the automatic payment for your monthly plan failed recently, and there may have been an attempt to use the referral bonus on that payment. Since the payment failed, there may be a display issue on the website. I would kindly suggest you to make sure that everything is alright on your side with the payment method, and use the "Proceed to payment button" which can be found in My plans. 

Feel free to reach back to us in private if you need more assistance. Here is an FAQ on how to contact us https://fizz.ca/en/support#gsc.tab=0.
Have a good one!
-Sergiu

PF_Ref_D2U9A

https://forum.fizz.ca/en/discussion/2638037/i-need-to-speak-with-an-agent-about-a-payment-refferall-bonus

Hi

I suggest that you live chat with Fizz customer service.

You can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

uzedia

If the live chat bubble doesn't work (which often happens to me), I use Facebook which usually works pretty well. No instant answer but once the conversation has started, they are pretty responsive.

Good luck!

PF_Ref_D2U9A

By the way, if you are having trouble viewing some of the information on your account, you can try this -

Please logoff your account, clear your browser cache, reboot your device, and try again.

Also make sure

• no browser extension blocks its appearance (ad blocker or plugins like "NoScript").
• to try in incognito mode
• JavaScript is enabled
• no VPN disables the rendering, some have pop-up/ad blockers

If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/what-kind-of-rewards-do-i-earn-for-inviting-friends and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.