Cannot move service to a new address
When I try to move my service to my new address, I get an error message saying that an error occurred and I should try later. I tried different browsers (Chrome, Edge) and different dates for the installation appointment, without success - I always get the same error. Do you know if I am doing something wrong or this functionality simply doesn't work?
Best Answer
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Hello Silva,
I am sorry to hear that you encounter this situation,
In order to help you with this matter, please contact us in private as we will be able to assist you there.
You can contact us by logging into yoru account> go to my settings> Contact forms> lick on the "?" bubble> then on chat or soacial media.
Here you can find some steps as well: https://fizz.ca/en/support
On the email address linked to your Community Hub account, I could not find an internet plan.
Thank you for your understanding!
Have a good one!
-Eugen0
Answers
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Hi Silva, you have followed these moving procedures correctly? Submit your request under
My plans > Manage plan > Moving my service
Close and then open a browser again. Clear the cache and put it in private mode and start again.
As you fill out your move request for your Home Internet plan, we’ll obviously ask you to enter your new address. One of three things can happen:
1) Everything is beautiful
2) Your current speed is not possible at your new address
3) Fizz does not yet offer home internet service at your new address.
https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service
Service may not yet be available at your new address. Try it by going to the homepage and then verifying it as if subscribing again WITHOUT finalizing the process. You will see if your new address is accepted or not.
Regardless of the result, contact customer service. They will be able to investigate further and give you important information in your case. Go to this page: https://fizz.ca/en/faq/resolving-issues
and simply scroll down until you see the green bubble with a question mark, to your right, click on it and then another click. You can chat with support.
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Maybe you are already in a freeze period?
Important: Any change to your plan must therefore be submitted 108 hours (4.5 days) before the end of your payment cycle to come into effect at the beginning of your next payment cycle. Not respecting this delay means changing your plan will be impossible and you will have to wait for the next payment cycle.
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