Internet drop more than 10 times per day

Chi L. #33296

Hi, I have problem with my internet connection lately, it's been almost 2 weeks or more that I have had a drop in my internet 10 times per day. I tried to factory reset the router I tried to unplug the router, but nothing works. It is possible to change to a new router?

Alexsolo

https://forum.fizz.ca/en/discussion/2637948/internet-drop-more-than-10-times-per-day

Hi,

To change router and troubleshoot equipment you will need to contact the support.

Use the following method:

My device cannot connect to Wi-Fi. How do I fix this? | Fizz

Contact the chat support using the link above, and by clicking the green question mark.

Whizz

Hello Chi L. #33296,

Thank you for being part of our community!
I see that you already contacted us in private and I replied to you there 
We remain available 24/7 and we will wait for your reply.
Wish you a great day,

-Georgian