Installation

LeaC

Hello,

I had an appointment today for the technician to come to install de wifi, but he didn't come. What am I supposed to do please.

Thank you

Léa

Whizz

Hello LeaC,

I am sorry to hear about this situation.
I can see that your appointment has a missed status.
Please reschedule the appointment from your Fizz account, My plans > manage plan > appointments.
Here you can also find more information if necessary:  https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

Have a lovely day,
-Alex

PF_Ref_D2U9A

https://forum.fizz.ca/en/discussion/2637847/installation

Hi

What time is your appointment? It is possible that the technician can be late.

If the technician does not come, it is possibly due to complications with the previous installation.

In this case, you can reschedule another appointment yourself from the account by going to My plans → Manage my plan → Appointments. Once 24 hours have passed since the appointment's due date, the Reschedule button will appear there. You can then choose a new date and time that works best for you

PS. You can reschedule only 24 hours after the missed appointment

source - https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address