Unable to make plan changes / additions - resets to account summary page
Anyone trying to add / change a feature to their plan this morning? I tried with latest Chrome and Edge on W10 and as soon as I add / change a feature (for example, adding text or voice minutes) it immediately refreshes back to the account summary change disregarding any changes...
Anyone else having similar issues?
Thanks
Robin
Best Answer
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Hello RTM,
I hope this message finds you well.
I'm sorry to hear that you experience some issues while trying to make additions to your plan. A good workaround you can do is using an incognito window on your browser, to see if you still encounter issues with the webpage. If the issue persist, please feel free to contact us so we can verify the situation together. Here is a link with some more information on how to contact us https://fizz.ca/en/support#gsc.tab=0.
Have a good one!
-Sergiu0
Answers
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Hi Robin,
Please clear browser cache/cookies/history from 'all time'.
You could also process the change from your phone to see if it's affecting one device or multiple.
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I am not able to enter my account also not able to reset the password
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Hi Zareh, it would be better to open another ticket for you. Here is information for your account.
"If your account is locked and attempts to reset your password are not working, contact us. We’ll look into the matter together and settle on the next steps."
https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
You must contact Fizz customer service for that. Go to this page: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble with a question mark, to your right, click on it and then another click.
You can chat with support.
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