i need a modem reboot

susiewilson_1

no lights show on my modem i’ve unplugged and replugged if i peek through the box i can see lights but nothing is visible like before

Whizz

Hello susiewilson_1  ,

Thank you for being part of the Fizz community!

Following the verifications I see that you contacted us in private. Please contact us back in order to resolve this.
We are online 24/7 and you can get in touch with us following the steps from this link: https://fizz.ca/en/support
I am counting on your understanding and I wish you a great day,

-Georgian

Mamie

@susiewilson_1

Hi Susie, have you tried resetting it to factory settings?

This will reset any changes that have been made to your Wi-Fi modem settings to date. You may also need to reconfigure your devices’ Wi-Fi settings (network name, password, etc.).

 "Using a small, sharp object, press the modem’s reset button for 10 seconds. Once your modem has restarted, follow the same instructions you used when you initially installed it."

The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.

https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix

If this does not work, contact customer service. There are sectors in maintenance service these days. They will be able to inform you and provide you with the necessary assistance. Go to this page: https://fizz.ca/en/faq/resolving-issues

and simply scroll down until you see the green bubble with a question mark, to your right, click on it and then another click. You can chat with support.

swatt

Hello @susiewilson_1

I suggest to you to do a complete factory reset ot your modem. Here are the instructions to do it :  https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it#7

If it doesnt work, You will need to chat with an agent directly 24/7 using the live chat function. To contact them on the live chat you have to go to any of the FAQs and click the (?) in the lower right corner of the screen. Once you do that you will have to click on the (...) three dots which represent the live chat function. https://fizz.ca/en/support#gsc.tab=0

Alexsolo

https://forum.fizz.ca/en/discussion/2637807/i-need-a-modem-reboot

Hi @susiewilson_1 ,

Is the power cable plugged in all the way? Did you try an alternate plug?@Massih

Can you provide a picture of the indicator lights on the front of the modem? What color? Flashing or solid? etc...

My device cannot connect to Wi-Fi. How do I fix this? | Fizz

In doubt, contact the chat support using the link above, and by clicking the green question mark.

elyboi

Try resetting it