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Massih
Massih Posts: 2 ✭✭
edited October 2022 in Internet

Why my internet is not working? I connect to wifi but there is no internet connection

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  • Whizz
    Whizz Posts: 19,177 admin
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    Hello Massih,
    I am sorry for the situation encountered,
    I have verified your account and your plan is in good standing.
    Furthermore, I have verified your connection and I can see that there are some maintenance works carried out in your area at this time.
    At this moment, I can only assure you that our technicians are working around the clock to restore the service in the shortest possible time, so you can enjoy the service that you are paying for at full capacity.
    As a useful tip, for thea moment, I can only suggest you check the light "@" of your modem from time to time and if it is blinking, your connection was restored and you will need to electrically restart the modem once more.
    To restart your modem, please disconnect the power cord from the modem's back, wait for 30 seconds then plug it back in.
    On this FAQ you can see the steps at point 1: https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

    Thank you for your understanding!
    Have a good one!
    -Eugen

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