Internet payment

wangmengying2000
wangmengying2000 Posts: 1 ✭✭
edited October 2022 in Internet

Hello,

My home internet is cutting down today.I have tried all other methods to restore the internet , it did not work.I guess because of the payment. My credit card expired.I though my internet and mobile are in same account. I updated recently my fizz payment method for my fizz mobile account. My internet and my mobile should use same account, but I can not see my internet plan in my account. I do not know where I can updated my internet payment method.

We have 4 family members who are using the fizz mobile service. We checked all accounts, We can not find internet plan in any mobile account. It is so weird. We all updated mobile payment methods. How to login to my internet account to update my home internet payment method.

thank you

Annie

Best Answer

  • Whizz
    Whizz Posts: 18,805 admin
    Answer ✓

    Hello wangmengying2000 ,

    Thank you for being part of the Fizz community!
    In case you are unable to find the account in which you have the internet plan, please contact us in private and we will find it.
    You can open the chat following the steps from this FAQ: https://fizz.ca/en/support
    We will wait for you and I wish you a good night!

    -Georgian

Answers

This discussion has been closed.