My internet is down
Best Answer
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Hello Jok3r,
I hope this message finds you well.
I'm sorry to hear that you are experiencing some issues with your internet connection. I just verified your modem's signals and I noticed that some of them were out of specs lately, therefore, I would kindly suggest you to reach out to us in private, to verify the situation together. Here is an FAQ where you can find more details on how to contact us https://fizz.ca/en/support#gsc.tab=0.
Have a good one!
-Sergiu0
Answers
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Hi, there have been some maintenance services in different sectors. Contact customer service who can check your modem, with their tools, and provide you with assistance. By opening this link: https://fizz.ca/en/faq/resolving-issues
and just scroll down until you see the green bubble with a question mark which you click on, then a second click to start your session. Chat is the faster way.
You can also use Facebook: https://www.facebook.com/fizzca/
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No lights at all means the modem is off, you mention no blue, is there green light? Some solid / some flashing?
Can you provide a picture.
If modem has issues then wifi will be affected.
My device cannot connect to Wi-Fi. How do I fix this? | Fizz
In doubt, contact the chat support:
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