Pay
Hello, I’m not able to pay, nothing wrong with our credit cards, I tried 2 credit cards and we contacted the provider, It’s not proceeding the right pay. Is something wrong with the website? My account should be renewed before tomorrow. I don’t want it to stop
Best Answer
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Hello Mirablue9,
I hope this message finds you well.
I can see that you managed to contact our customer service, and they were able to verify the situation and take the necessary measures to correct the situation. I verified your plan and I can see that your plan is active, and the payment cycle was renewed. Please test your services and feel free to contact us if you need further assistance. Here is an FAQ on how to test your services https://fizz.ca/en/faq/how-test-my-fizz-line, and here is an FAQ on how to contact us https://fizz.ca/en/support#gsc.tab=0.
Have a good one!
-Sergiu0
Answers
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Hi,
Recently there have been issues with Fizz payments using CIBC Costco Mastercard, they are aware of the issue, but for immediate relief I recommend changing your payment method (at least for this 1 payment) until the situation wit the trasnaction broker between Fizz and CIBC mastercard is resolved.
How to change your payment method: How do I update my payment method or credit card information? | Fizz
What payment methods can I use? | Fizz
To pay for your Fizz plans, you can use:
Only one-off payments are accepted with Vanilla prepaid cards
To get in touch with Fizz: What payment methods can I use? | Fizz
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