I can't connect my cell phone to Modem

Natalia T.

Hi

Its been a while since i can't connect my cell phone to modem

anyway to help me?

Thank you

Nata

Whizz

Hello Natalia T.,
I hope this message finds you well. 

I'm sorry to hear about this situation and I can assure you that the best way to solve this is to contact our customer service, to verify if the issue is appearing due to the phone or due to the WIFI modem. I can assure you that our customer service will be more than happy to help you out. Here is how to contact us  https://fizz.ca/en/support#gsc.tab=0.

Have a good one!
-Sergiu

Alexsolo

https://forum.fizz.ca/en/discussion/2637710/i-cant-connect-my-cell-phone-to-modem

Hi,

Please refer to: My device cannot connect to Wi-Fi. How do I fix this? | Fizz

I would also suggest restarting the modem and removing the wifi connection from the "saved" connections on your phone. And then attempting to connect once again.

Mamie

@Natalia T.

Hi Natalia, you mean you are not able to connect to your modem with the Fizz wifi application? Try this: unplug your modem then wait a few moments before plugging it back in... Sometimes this solves the problem of access to the modem/router. When it will be operational again.

• Lo log in, use the following credentials:
• Username: cusadmin
• Password: (enter the new password you chose)

 https://fizz.ca/en/faq/how-install-my-wi-fi-modem number 6

• If not, uninstall the app, restart your phone, reinstall the app, then try connecting again.