Fizz Home Internet Drops

fizzlemydizzle

Hello,

The wired and wireless connection keeps dropping on my home internet. I check the status lights and the first time the down arrow was flashing. I had to reboot 4 times before it came back. The second time, all the lights were on and I had to reboot to get it back. Nothing is indicated on the service interruption screens. Need this to be more reliable as I work from home.

fizzlemydizzle

Yeah that ? button doesn't do anything for me. I've been clicking it all day. I am in chrome with no pop-up blockers on.

Alexsolo

https://forum.fizz.ca/en/discussion/2637708/fizz-home-internet-drops

Blue light flashing means it's trying to receive a downstream connection.

If modem has issues then wifi will be affected.

My device cannot connect to Wi-Fi. How do I fix this? | Fizz

In doubt, contact the chat support:

Mamie

@fizzlemydizzle

Hi, if any issues, can you change browser? Or empty the cache of your browser, restart it and put it in private mode. Try chatting again. Go to https://fizz.ca/en/faq/resolving-issues

I just tried the page and it works fine.

Hope your problem will be solved very soon!

Alexsolo

https://forum.fizz.ca/en/discussion/comment/6655249#Comment_6655249

I agree with @Mamie , please try another browser, clear your cache and history as well. Incognito mode also helps sometimes.

If the button doesn't show at all it means the chat queue is full.

You can also go to Fizz.ca -> Your account -> Settings -> Contact Forms:

Whizz

Hello fizzlemydizzle,

I am sorry to hear about this situation.
I can see that you already contacted our support team and some manipulations were provided.
Please try those and continue the conversation with our support to have this fixed as soon as possible.

Have a lovely day,
-Alex