Problem with paying

AshleyW Posts: 1 ✭✭
edited October 2022 in About my account

Help my account is going to be deactivated in 24 hours unless I pay my bill. My card expired and didn't accept the payment I changed the card number and then tried again. It came up with a problem saying contact credit card but when I did the credit card company is saying the issue is on fizz end. I've tried multiple credit cards now and I'm worried my phone will be disconnected and I need it for work. The current error is different now it just says a problem has occurred.

Best Answer

  • Whizz
    Whizz Posts: 17,911 admin
    Answer ✓

    Hello AshleyW,
    I hope this message finds you well. 

    I' sorry to hear about this situation, and I can assure you that we will do everything we can to help you out. In order to resolve this situation, we need you to contact us in private so we can discuss all the details, and so we can have a photo of the error message you received.  
    Please access this FAQ and contact us on the live chat, by clicking the (?) question mark in the lower right corner, and the the three dots (...) which represent the live chat function. 

    Have a good one!

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