Why my payment isn't working

Ragu

My payment isn't working and my plan is suspended right now

Whizz

Hello hello Ragu 

We chatted in private regarding this so I will close down the thread. The ticket will be closed once the situation has been resolved and confirmed that it has been resolved by you once the technical team has finished with their investigation. 

Have a good one!
-Paul

Mamie

@Ragu

Hi, there is a technical difficulty on the Fizz site. You should contact Fizz customer service. Sign into your account then go to this page: https://fizz.ca/en/faq/resolving-issues

and simply scroll down until you see the green bubble with a question mark, to your right, click on it and then another click. You can chat with support.They will give you the best solution, to reactivate your plan.

Ragu

They are talking about phone plan but I need to reactivate my home internet plan because it's suspended.

Mamie

@Ragu

When you say "they talk about phone plan...." mean customer service?

We are subscribers here on the forum and cannot provide technical support. Normally you receive an email or text giving you instructions on how to reactivate your plan. Did you receive this email/text message and follow the instructions (for mobile or internet)?

https://fizz.ca/en/faq/how-do-i-fix-payment-issue

Contact customer service again and explain exactly what is happening to you. They will be able to help you. It's the only way to get support. See above for help page and chat.

Ragu

My transaction has been denied. I need to do my payment because my home internet plan has been suspended.

Mamie

@Ragu

We are subscribers here on the forum and cannot provide technical support.

There are technical difficulties on the Fizz site for the payment method. You absolutely have to go through customer service. They will open a ticket and forward your request to tech support. REQUEST IT IN PRIORITY since your internet is suspended.

Go to this page to contact them by chat: https://fizz.ca/en/faq/resolving-issues

Ragu

When the ticket will be closed?