Payment Issue with Multiple Cards

Mike C. #13068
Mike C. #13068 Posts: 4 ✭✭
edited October 2022 in About my account

I got an e-mail today saying there was an issue processing my transaction. I tried to do it manually and I get the same error and I also used another card but I get the same error. I called my credit card company and there is no issue with my card and they do not see any declined or failed transactions. How can this be resolved before the 10th, according to Fizz that is when my account will be suspended if payment is not made.

Best Answer

  • Whizz
    Whizz Posts: 18,806 admin
    Answer ✓

    Hello Mike C. #13068 

    I am sorry to hear about this situation.
    I can see that you already reached our support and a ticket was created
    If the situation persists please try using Visa instead of Mastercard if possible, we got confirmation that it worked for most of our clients this way.
    Feel free to reach us back if you will need further assistance, we are here 24/7 for you.

    Have a lovely day,
    -Alex

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