Internet Down in Beaconsfield area?
My internet has been down all day. I'm in the Beaconsfield, QC area. Is this a known issue? Is there any timeline for resolution?
Best Answer
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Hello BeaconsfieldFizzer,
I hope this message finds you well.
I just verified your modem's signals and I noticed that there were some resets in the signals from yesterday, however it seems like the modem stabilized the connection at the moment. Please test the connection today, and if the issues persists, please feel free to contact us so we can verify the situation together. Here is an FAQ on how to contact us https://fizz.ca/en/support.
Have a good one!
-Sergiu0
Answers
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Hi, currently everything is fine but the status of the services is not always up to date. https://fizz.ca/en/faq/status-services
Have you tried restarting your modem?
- Unplug the power cable on your Wi-Fi modem.
- Make sure all the lights on the modem are off once you have unplugged it.
- Wait ten (15-20) seconds.
- Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network.
After restarting if there are no results, try to reset to factory settings.
Using a small, sharp object, press the modem’s reset button for 10 seconds.
Once your modem has restarted, follow the same instructions you used when you initially installed it.
If there is still a problem, you should contact Fizz customer service. Sign into your account then go to this page. They will be able to see with their tools, if your modem has connection problems: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble with a question mark, to your right, click on it and then another click. You can chat with support. Chat is the faster way.
You can also use Facebook: https://www.facebook.com/fizzca/
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What are the status of the lights on your modem? Can you share a picture?
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