Why does my internet connection doesn't match my subscription??

Juls

Hey hello there,

I'm having a lot's of issue with my residential internet connection these days. I lose internet for a few seconds/minutes and it comes back... But it's several times a day.

As many, I'm WFH so.. yeah.. I need this internet thing.

Also, I did a speed test on my connection and I got this : 40 MBps... ? Sorry, what? I pay for 120Mbps

Does any one has a solution?

Thank you

Whizz

Hello @Juls ,

Sorry to hear about the situation encountered!

I verified your modem`s signals and they were not in very good condition sadly.

Please try to unplug the modem`s cables ( coaxial and power outlet ) then plug them back , and check for any damage on them, also try to test the modem in another power outlet to eliminate the possibility of this being an electrical issue.

A bit more details can be found here : https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

If the issue persists, please reach our colleagues on Live chat following these details : https://fizz.ca/en/support so they can assist further, as a technician might be required to fix the connection.

Be sure that you are logged to your Fizz account before accessing this link and that you start browsing the FAQ`s so the chat bubble appears at the bottom of the page.

Thank you for your understanding.

Have a good one,

-Raul

Jess_i88b6

Hi @Juls

Can you try to turn off the modem for a minutes or two?

Did you try to contact the support, to check with them if there is some problem in your area?

The test should be done with the applications or using a device connected with an ethernet cable, otherwise, you will have other factor that can influence the speed.

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Alexsolo

https://forum.fizz.ca/en/discussion/2637589/why-does-my-internet-connection-doesnt-match-my-subscription

Hi,

Are you plugged in via ethernet or using Wifi? What device did you test this on? Can we get a model number?

Are you on VPN for your work?

Thanks,