Unable to get refund for modem return
I am posting this here as I'm unsure where to turn to anymore. I had to leave Fizz on July 1st and promptly returned the modem with instructions that were given to me.
I have, as proof, a photo of the receipt containing the tracking number, given to me by Canada Post.
On their website, it shows the package as having been delivered on July 6th.
Despite this, I have since then been charged $258.69 for the modem.
I have already contacted online support multiple times and got the same response every time: "somebody will look into it and we'll send your refund once we receive it". Even though I provided proof it was delivered.
I don't know what I'm supposed to do anymore, so I'm just posting here in case someone has any ideas.