Activation sim card

MartinP

Hello,

I lost my sim card. Today ( 4/10/2021) I had received a new sim card and I want to activate it with the same phone number that I have. It doesn't work. Could you please help me? Thank you

Whizz

Hello @MartinP ,

Thank you for being part of the Fizz community!

I am sorry to hear that you lost the current SIM.

Please note that in order to make the swap of your number and plan to the new received SIM, you will have to contact us in our live chat due the fact we will need to ask for some documents first in order to make sure you are the account owner. This action can be made only from our end.

I am counting on your understanding and we will wait for you in our chat.

You can open it following the steps from this link: https://fizz.ca/en/support

Have a good night,

-Georgian

Mataze

Hi,

Here we're only users but you can buy a new SIM card if your card was lost. 

1.     Go to My Plans in your Fizz account.

2.     Scroll to the Plan you wish to change.

3.     Click on Manage and choose Change SIM.

4.     Select Order a SIM card.

5.     Select your reason for ordering a new SIM card and click Continue.

6.     Add your shipping address. This is the address where we will ship your SIM card. It may or may not be the same as your home address. 

7.     Choose your shipping method.

8.     Select a payment method and click Submit order to pay for your SIM card.

9.     ... When you receive your SIM card, go back to Change SIM and select Activate your SIM to replace it.

Source: https://fizz.ca/en/faq/how-do-i-order-sim-card

 

They're also available in the Greater Montreal area at Couche-Tard retailers.

Source: https://fizz.ca/en/sim-card

Mataze

Furthermore,

To prevent identity theft or any fraudulent use, you must absolutely block your SIM card (access to your plan and phone number) and your phone.  

To do so, log into your Fizz account. Under My phones you’ll see an option to report your phone as lost/stolen. 

But before doing that, did you think about using the function to locate your phone? 

How to find an iPhone phone (iCloud account) 

How to find an Android phone (Google account) 

 Block your SIM card.

1. Blocking a SIM card allows to block any fraudulent use of your plan, as well as access to your phone number. The block is effective immediately. You’ll nonetheless be able to access your voicemail from another phone. See how 
2.  
3. When your SIM card is blocked, your mobile plan remains active. 
4. - Best is for you to activate a new SIM card as soon as possible (with another phone if yours is also lost/stolen). 
5. - You may also unsubscribe from your mobile plan. This would come into effect at the end of your payment cycle. 
6.  
7. If you find your SIM card, you can unblock it by going back into your account.  

Source : https://fizz.ca/en/faq/found-mobile

MartinP

Hello,

Thank you so much. In fact, I ordered the sim card and I have it at home with me. I would like to keep my current phone number. The actual issue is when I go to activate my sim card and linking it to my existing number , there is an error screenshot that pop's up.

In this case, do I need to order again a new sim card once again?

MartinP

When, I click on activate sim card , this error message appears and I cannot go to the page to enter the activation code of my new sim card that arrived today. Thank you

Mamie

@MartinP

Hi Martin, if you have lost your SIM card and want to activate another card, you must absolutely go through customer service for activation. Go to: https://fizz.ca/en/faq/resolving-issues

and simply scroll down until you see the green bubble with a question mark, you can chat with support.